https://rnemeth90.github.io/tags/reporting/Recent content in Reporting on GeekyRyanHugoen-usThu, 05 Sep 2024 09:00:00 +0000https://rnemeth90.github.io/projects/2024-09-05-sla-reporting-plan/Thu, 05 Sep 2024 09:00:00 +0000https://rnemeth90.github.io/projects/2024-09-05-sla-reporting-plan/<p>SLAs don&rsquo;t mean much if you can&rsquo;t actually measure and report on them. This project was about figuring out what metrics mattered for our SLA commitments, finding where that data lives, and building a v1 reporting system so stakeholders could see how we were actually tracking.</p> <p>I wasn&rsquo;t trying to solve everything on day one - just get a credible baseline in front of people and iterate from there. That&rsquo;s usually the right approach for reporting work anyway.</p>